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Privacy Policy

Last updated: June 9, 2026

CDC Printers ("CDC", "we", "us" or "our") operates the CDC Customer Portal (the "Portal") which provides authorised business customers with tools to place and track print orders, manage approvals, view dispatches, and review paper statements. This Privacy Policy explains what information we collect when you use the Portal, how we use it, and the choices you have.

1. Information We Collect

We collect the following categories of information:

  • Account & identity data: business email address, customer key, name, company name(s), and role within your organisation.
  • Authentication data: hashed password, password reset tokens, and login session identifiers.
  • Order & transaction data: orders you submit, approvals, dispatch records, OTIF performance data, paper statements, and related attachments.
  • Usage data: pages visited, actions performed, browser type, device information, IP address, and approximate location derived from IP.
  • Communications: messages you send through support channels or the in-app assistant.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Portal and its features;
  • Authenticate you and protect your account from unauthorised access;
  • Process and fulfil print orders, approvals, and dispatches;
  • Generate reports such as paper statements and OTIF metrics;
  • Communicate with you about orders, service updates, and security notifications;
  • Detect, investigate, and prevent fraud or misuse of the Portal;
  • Comply with our legal and contractual obligations.

3. Legal Basis for Processing

We process your personal information on the basis of (a) the contract between CDC and your organisation to provide the Portal, (b) our legitimate interests in operating and securing the service, and (c) compliance with applicable legal obligations.

4. Sharing of Information

We do not sell your personal information. We share it only with:

  • Your organisation and its authorised users (for example, an approver may see orders raised by a colleague);
  • Service providers who help us host, secure, or operate the Portal under appropriate confidentiality and data-protection obligations;
  • Logistics and dispatch partners as needed to fulfil orders;
  • Authorities or third parties when required by law, court order, or to protect our rights.

5. Cookies & Similar Technologies

The Portal uses cookies and local storage to keep you signed in, remember your preferences, and measure usage so we can improve the service. You can control cookies through your browser settings, but disabling them may affect Portal functionality such as staying logged in.

6. Data Retention

We retain your account information for as long as your organisation maintains an active Portal account, and order, dispatch, and statement records for as long as required by tax, accounting, and other applicable laws. When no longer needed, we securely delete or anonymise the data.

7. Security

We use industry-standard technical and organisational measures to protect your information, including encryption in transit (HTTPS), hashed passwords, role-based access controls, and audit logging. No method of transmission or storage is 100% secure, but we work continuously to maintain a strong security posture.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information, to object to or restrict certain processing, and to receive a copy of your data in a portable format. To exercise any of these rights, contact us using the details below. If your account was provisioned by your employer, we may direct certain requests to them as the data controller.

9. Children

The Portal is intended for business use only and is not directed to individuals under 18. We do not knowingly collect personal information from children.

10. International Transfers

Your information may be processed in countries other than where you reside. Where required by law, we put safeguards in place (such as standard contractual clauses) to protect international transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the Portal or by email. The "Last updated" date at the top of this page indicates when this policy was last revised.

12. Contact Us

If you have any questions about this Privacy Policy or our handling of your personal information, please contact:

CDC Printers
Email: ea@cdcprinters.com

© CDC Printers. All rights reserved.